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Support Terms Privacy Partners

Terms of Service

Last updated: March 15, 2026

Simple Terms

Clear rules for everyone using Vybent

Vybent connects event organisers with people looking for tickets and experiences. By browsing, listing, booking, or selling through Vybent, you agree to these terms.

Platform role

Vybent provides the marketplace and ticketing tools but does not run events on behalf of organisers.

Payments

Ticket prices, fees, refund terms, and event changes may depend on the organiser's policy.

Account use

Keep your account details accurate and protect your login credentials at all times.

Important disclaimer

Vybent is not liable for any event created, promoted, changed, or managed by an event organiser. Before paying for a ticket or attending an event, you are responsible for confirming that the organiser, event details, venue, and promises made are legitimate.

For users and attendees

Review event details carefully before booking, including date, venue, price, age limits, and organiser rules.
Use accurate account and payment information and keep your login credentials secure.
Tickets are only confirmed after successful payment and organiser or platform verification where required.
Refunds, cancellations, transfers, and reschedules are subject to the organiser's terms unless the law says otherwise.
You must behave lawfully and respectfully at events and when using the Vybent platform.

What users should understand

Vybent may remove listings, restrict accounts, or refuse service where fraud, abuse, or policy violations are suspected.
Service fees and processing charges may be non-refundable unless stated otherwise at checkout.
Vybent is not responsible for the conduct of organisers, venues, performers, vendors, or other attendees.

Tickets, refunds, and entry

Tickets may be cancelled or refused if they are duplicated, altered, forged, already used, or obtained through an unauthorised seller.
Ticket sales are generally final unless the organiser approves a refund or the event is cancelled or rescheduled under an applicable refund policy.
Ticket transfers or resales are only valid where Vybent or the organiser expressly allows them.
Users must comply with venue rules, including identification checks, age restrictions, security procedures, and prohibited-item policies.
Vybent is not responsible for travel, accommodation, or other personal costs incurred in relation to an event.

For organisers

Only publish real, accurate, lawful, and fully authorised events.
You are responsible for event delivery, staffing, permits, insurance, taxes, safety, and compliance with applicable laws.
You must clearly communicate pricing, entry conditions, refund rules, and any material changes to your event.
You must promptly notify attendees of cancellations, reschedules, or venue changes and handle refunds where applicable.
You may not post misleading, copied, fraudulent, or infringing content on Vybent.

Payouts and extra services

Vybent may apply event-specific commercial terms or service charges where applicable, including where a separate written agreement applies.
The remaining balance will be paid to the organiser based on Vybent's payout schedule, which may be one day before the event or after the event, subject to event verification, refund exposure, fraud checks, chargebacks, or compliance review.
If an organiser requests extra Vybent services such as ticket scanning staff, on-site support, promotion, or other operational assistance, extra charges may apply and may be invoiced separately or deducted from the organiser payout.

Organiser accountability

You remain fully responsible for claims, losses, disputes, injuries, chargebacks, or complaints arising from your event.
Vybent may suspend listings, hold payouts, or remove organiser access where risk, fraud, or legal concerns arise.
By listing an event, you confirm that you have the rights and authority to market and sell access to it.

General terms

These terms may be updated from time to time, and continued use of Vybent means you accept the latest version.
Vybent may suspend or terminate access to protect the platform, users, organisers, or legal compliance.
Vybent content, branding, and platform features remain the property of Vybent unless stated otherwise.

Law and contact

These terms are governed by the laws of the Republic of Uganda.

If you have questions about these terms, contact Vybent support or the legal team through the official platform channels.

By using Vybent, you confirm that you have read and accepted these terms.

Privacy Policy

Last updated: March 15, 2026

Privacy Summary

How Vybent collects, uses, and protects your information

This Privacy Policy explains what information Vybent collects when you use our website, apps, ticketing tools, and related services, and how we use that information.

What we collect

Account details, ticket purchases, device data, communications, and limited payment information.

Why we use it

To operate the platform, process orders, support events, prevent fraud, and improve the service.

Your controls

You can update account information, manage marketing preferences, and request support on privacy questions.

Important note

Vybent uses trusted third-party providers such as payment processors, hosting providers, analytics services, and event operations partners. We only share information where needed to run the platform, support events, or comply with legal obligations.

Information we collect

Account details such as your name, email address, phone number, username, and profile information.
Order and ticket data such as bookings, payments, refunds, event attendance, and support requests.
Technical data such as IP address, browser type, device details, app activity, and log information.
Location-related information where enabled by your device settings or inferred from your IP address.
Communications you send to us or to organisers through the platform.

How we use your information

To create and manage accounts, process ticket purchases, and provide customer support.
To send booking confirmations, event reminders, payout or transaction notices, and important service updates.
To personalise content, recommendations, search results, and event discovery features.
To detect fraud, enforce platform rules, investigate abuse, and protect users, organisers, and Vybent.
To comply with legal, regulatory, tax, accounting, and security obligations.

When we share information

With organisers when needed to confirm bookings, manage access, handle attendee lists, or support an event.
With payment processors and service providers who help us run the platform and complete transactions.
With legal authorities or advisers where required by law or where necessary to protect rights, safety, or the platform.
As part of a merger, acquisition, restructuring, financing, or sale of all or part of the business.

Vybent does not sell your personal information for cash.

Cookies and analytics

We use cookies and similar tools to keep you signed in, remember preferences, and improve performance.
We may use analytics tools to understand traffic, diagnose problems, and improve the user experience.
You can manage some cookie settings through your browser, but disabling them may affect parts of the service.

Data retention and security

We keep information for as long as needed to operate the service, meet legal obligations, resolve disputes, and enforce agreements.
We use reasonable administrative, technical, and organisational safeguards to protect your information.
No online system is completely secure, so users should also protect their passwords and devices.

Your choices and rights

You can review or update parts of your account information from your profile settings where available.
You can unsubscribe from promotional communications, but you may still receive service-related notices.
You can contact Vybent to ask about access, correction, deletion, or other privacy concerns, subject to applicable law.

Children and third parties

Vybent is not intended for children under 13, and we do not knowingly collect personal information from them.
Parents and guardians should supervise minors when using Vybent and should contact us if they believe a child has provided personal information without appropriate consent.
Our platform may link to third-party websites or services, and their privacy practices are governed by their own policies.
Your information may be processed in countries outside your own where our providers or systems operate, subject to appropriate safeguards where required.

Updates and contact

We may update this Privacy Policy from time to time. Continued use of Vybent after an update means you accept the revised policy.

If you have privacy questions, requests, or complaints, please contact Vybent through the official support or legal channels on the platform.

By using Vybent, you acknowledge that you have read and understood this Privacy Policy.

Support

Need help? Talk to Vybent support.

Reach us for payment issues, ticket delivery problems, gate scan mismatches, and account support.

founder@vybent.net

Best for detailed inquiries and documentation

Send Email

Primary Line

+256 764 059860

Call WhatsApp

Secondary Line

+256-752236775

Call WhatsApp

Payment Support

Share transaction reference when payment status appears delayed or inconsistent.

Ticket Recovery

We help resend missing tickets and confirm QR validity for your event.

Entry Issues

At-gate errors can be investigated using ticket and transaction identifiers.

Quick tips

• Keep your transaction reference handy when contacting support
• Check spam/junk folders for missing ticket emails
• Set screen brightness to max for QR scans at the gate

Email Support